All items take about 24 to 48 hours to process before shipping!
Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days. Shipping time is typically between 3-7 business days.
Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
You will be responsible for paying for shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, exchange time may vary.
If you are shipping an item over $75, we suggest that you use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item without tracking the shipment.
Domestic Orders
All domestic orders ship free within United States. At this time we are not able to offer free shipping to Hawaii, Alaska and Puerto Rico. Please note we cannot ship to any PO Boxes or FPO/APO addresses.
International Orders
Eligible returns will be accepted at the customer’s shipping expense. Upon arrival to the destination country, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.
USPS First Class Package International
7 to 21 business days $15
Could be cheaper depending where you are located!
Refunds (if applicable)
To begin a return, please email support@susanfaris.com. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 days.
Partial refunds (if applicable)
Product with obvious signs of use that has been opened.
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you still have not received your refund, please contact us at info@susanfaris.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@susanfaris.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will inform you about your return.